Privacy Policy (GDPR)
1. INTRODUCTION
T.A. "ŠILOTURIST", vl. Dragan Brnić (hereinafter referred to as ŠILOTURIST), operates as a sole proprietorship headquartered at Na Vodici 2, 51515 Šilo, Croatia. We are committed to protecting the privacy and personal data of our clients in accordance with the General Data Protection Regulation (GDPR). Our employees and business partners are responsible for adhering to privacy principles.
ŠILOTURIST offers accommodation booking services online through its website (www.jadran-holiday.com) as well as via various third-party service providers and social media platforms (Instagram, Facebook).
ŠILOTURIST collects personal data necessary to fulfill contractual obligations and may share it with third parties when required to provide the agreed-upon services, such as with accommodation owners or other travel agencies.
ŠILOTURIST is dedicated to consistently and effectively implementing this policy and expects the same level of commitment from its employees and business partners. Any violation of this policy may result in disciplinary actions or penalties.
This policy outlines the expected standards of behavior for ŠILOTURIST, including its permanent, temporary, and occasional employees, as well as business partners and third parties. It governs the collection, use, storage, transfer, disclosure, and destruction of personal data processed within the scope of ŠILOTURIST’s operations.
2. COLLECTING AND USING PERSONAL DATA
The collection of personal data serves several purposes, including processing inquiries and reservations, fulfilling legal obligations related to guest registration, providing customer support, maintaining communication with service users, and ensuring compliance with applicable laws and regulations.
ŠILOTURIST collects and uses personal data solely based on the information voluntarily provided by the user when submitting an inquiry or accommodation booking via the website www.jadran-holiday.com, email, or social media. This may include personal data such as name, surname, email address, and phone number. Additional data may be required during the booking process, such as address, city, postal code, country, and date of birth.
ŠILOTURIST may also collect personal data directly from individuals upon their arrival at
ŠILOTURIST premises and when ŠILOTURIST, as an authorized processor on behalf of the landlord, registers the guest in the eVisitor system.
For the purpose of registering service users in the eVisitor system, and based on authorization from the property owner, personal data is collected, including but not limited to: name, surname, gender, email address, phone number, date of birth, place and country of birth, residence address, document number (such as an ID card, passport, or driver’s license number), check-in and check-out dates and times, and payment details, including credit card numbers, etc.
Personal data processing is carried out on the following legal bases: performance of a contract, such as providing the booking service; compliance with legal obligations, such as guest registration requirements; and legitimate interests, including enhancing and improving our services
3. COOKIES
Our website uses cookies to ensure proper functionality and improve your browsing experience. Cookies are small text files stored on your device that help our website recognize your preferences, such as language settings or session information, during your visit.
We may use cookies for analytics, advertising, or personalization purposes, and no third-party cookies are employed on our website.
You will have the option to manage your cookie preferences through our cookie consent banner, which will appear when you visit our website. Please note that disabling cookies may affect certain functionalities of the site.
For further questions, feel free to contact us at [email protected].
3. PERSONAL DATA RETENTION AND SECURITY
ŠILOTURIST retains user personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. ŠILOTURIST will use personal data solely to fulfill the requests of service users.
User personal data is securely stored in both paper and electronic form, with appropriate technical and organizational measures in place to protect personal data from unauthorized access, alteration, disclosure, or destruction.
4. RESERVATION AND PAYMENT
When booking accommodation, transportation, or other services with ŠILOTURIST, the service user, who must be of legal age, will be asked to provide the appropriate personal data. Only the data necessary for the service delivery will be shared, and only with partners involved in the accommodation and/or transportation process.
During the booking process, users will be asked for information such as their name, phone number, date of birth, email address, and, in some cases, residential address. This information is used exclusively for communication purposes. It will be shared with our partners, such as accommodation providers and other travel agencies, and will only be accessible to them for the purpose of facilitating the delivery of documents and services. Payment information (e.g., card type, card number, expiration date, CVV/CVC number) is processed with the highest level of security and is only available to banks or card companies for payment authorization.
Payments for accommodation reservations are made in two ways. If guests book through partner agencies, the payment is charged directly to the guest's credit card by the agency or partner agency. In cases where the booking is made directly with ŠILOTURIST (e.g., via email), the guest is responsible for the payment, which is made by bank transfer according to the terms specified in the accommodation offer.
5. SERVICE USER’S RIGHTS
Service users have the right to request information about the processing of their personal data and, after successful identity verification, to receive details about the purpose of the data processing, the source of the data (if not provided directly by the user), the category of personal data being processed, and the recipients or categories of recipients to whom the data have been or may be disclosed, including their locations. Additionally, users have the right to know the planned retention period of their data, or the criteria used to determine it, as well as whether automated decision-making, including profiling, is applied.
All requests for access to or correction of personal data must be directed to ŠILOTURIST, which will record each request upon receipt and respond within 30 days. If a complete response cannot be provided within this time frame, the user will receive a notification confirming the receipt of the request, with details about all collected information, explaining the reasons for rejection or partial compliance, and outlining available appeal procedures. The notification will also include the estimated date of completion for the remaining information, any associated costs, and contact details for the owner of ŠILOTURIST for further inquiries. If a user's personal data (such as their residential address) changes, or if they no longer wish to use our services, we offer the option to update, modify, or delete their personal data.
6. CONTACT INFORMATION
T.A. "ŠILOTURIST", vl. Dragan Brnić
Address: Na vodici 2, 51515 Šilo, Croatia
Phone.: +385 51 852 203; +385 51 852 263
Mobile: +385 98 211 630
Email: [email protected]
7. UPDATES TO THE PRIVACY POLICY
The latest version of our privacy policy will always be available on our website at www.jadran-holiday.com.
